Privacy Policy

1. Who we are

Vharta.ai Private Limited is the data controller for personal information collected through our website and marketing activities. For privacy questions, contact admin@vharta.ai.

When we host and run workflows on behalf of a customer, we act as a data processor for the content that customer submits to the platform. That processing is governed by the agreement and Data Processing Addendum (DPA) between us and the customer, not by this policy.

2. Scope

This policy covers website visitors, prospective customers, people who contact us or request a demo, and authorised users of our platform. It does not cover third-party websites we link to, which have their own policies.

3. Information we collect

Information you provide

• Contact form: your name, email address, company, and the contents of your message.
• Demo requests: your name, email address, phone number, company, role, country, industry, team size, primary use case, and any details you share.
• Correspondence: information contained in emails or other communications you send us.

Information collected automatically

• Device and usage data such as IP address, browser type, operating system, pages visited, time on page, and referring URL.
• First-party analytics events used to understand how the website is used and to improve it. These are collected only where you have consented through our cookie banner. Where you have given that consent, information you submit through our forms (such as your name and email) may be associated with your analytics activity so we can understand and follow up on your interest.

4. How we use information and our legal bases

Where the GDPR applies, we rely on the following legal bases:

• Respond to inquiries, demo requests, and support (performance of, or steps prior to, a contract; and our legitimate interests).
• Operate, maintain, secure, and improve our website and platform (legitimate interests).
• Send product updates and marketing communications you opt into (consent, which you may withdraw at any time).
• Comply with legal obligations and enforce our terms (legal obligation and legitimate interests).

5. Cookies and analytics

We use a small number of cookies and similar technologies. Strictly necessary cookies are required for the site to function. Analytics cookies are set only after you consent through our cookie banner, and you can change or withdraw your choice at any time. We do not use third-party advertising cookies.

6. How we share information

We do not sell personal information. We share it only with:

• Service providers (subprocessors) who process data on our behalf, including our website hosting and content-delivery provider and our transactional email provider. Each is bound by contractual confidentiality and data-protection obligations.
• Professional advisors and authorities where required to comply with law, legal process, or to protect our rights.
• Successors in connection with a merger, acquisition, or sale of assets, subject to this policy.

A current list of subprocessors is available to customers on request at admin@vharta.ai.

7. International transfers

We are based in India and may process personal information in India and in other countries where we or our service providers operate. Where we transfer personal data internationally, we put appropriate safeguards in place, such as standard contractual clauses, as required by applicable law.

8. Data retention

We retain personal information only as long as necessary for the purposes described here, to comply with our legal obligations, resolve disputes, and enforce our agreements, after which we delete or anonymise it.

9. Security

We apply technical and organisational measures appropriate to the risk, including encryption in transit, access controls, and audit logging. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your rights

Subject to applicable law, including the EU/UK GDPR and India’s Digital Personal Data Protection Act, 2023 (DPDP Act), you may have the right to access, correct, update, or delete your personal data; to restrict or object to processing; to data portability; to withdraw consent; and to lodge a complaint with a supervisory authority or the Data Protection Board of India. To exercise these rights, contact admin@vharta.ai. We will respond within the timeframes required by applicable law.

11. Children

Our website and platform are intended for businesses and are not directed to children. We do not knowingly collect personal information from individuals under the age of 18.

12. Changes to this policy

We may update this policy from time to time. We will revise the “Last updated” date above and, where appropriate, provide additional notice.

13. Contact and grievance redressal

Vharta.ai Private LimitedPrivacy and grievance contact: admin@vharta.ai